Operating System is a process-centric, simple framework that builds on the foundation and helps improve upon the existing practices and routines. It defines our individual and collective daily management system to maximise the flow of value to our customers, employees and stakeholders. 

It provides the tenets to ensure consistently accurate & predictable results, exceptional customer experience, superior value and ever-improving client partnership by focusing on measurements and activities that drive outcome-based results.

Operating System practices once nurtured and integrated across the organization helps enhance business performance. It fuels enthusiasm for employees to work and get engaged in ongoing collaborative routines and improvements aligned with the organization’s overall strategic direction.

Operating System helps achieve competitive advantage in the marketplace by integrating three distinct elements:

• Tools : defined methods for process improvement, problem solving, and decision making
• Competency : culture to implement the tools through education and sharing best practices
• Culture : focus on customer, valuing people, and common language